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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-2099930 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

RBS took the decision to default the account at the end of 2018Credit file reporting

Mr M complained to RBS and it responded on 21 May 2019. Mr M complained again and RBS sent another final response on 21 January 2020.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2099930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.