Barclays Bank UK PLC

Financial Ombudsman decision DRN-2093898 Upheld

Upheldoutcome, as published by the Ombudsman

£1,204redress stated in the decision

Tue Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr N has complained that Barclays Bank UK PLC won’t refund transactions he said he never made.Unauthorised transaction

Barclays closed his account because it was in arrears and recorded a default on his credit file.Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2093898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.