Habib Bank Zurich Plc

Financial Ombudsman decision DRN-2090664 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

applied unfair charges to their account without giving them prior noticeCharges and fees

Habib Bank’s failure to send an email amounts to poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2090664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.