TSB Bank plc

Financial Ombudsman decision DRN-2090216 Upheld

Upheldoutcome, as published by the Ombudsman

£211redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr J complains about the service he received from TSB Bank plc when he tried to speak to a mortgage adviser about transferring his mortgage into his sole name.Mortgage administration

TSB agreed that it had provided poor customer service to Mr J, and it offered him £100 compensation and £11 for his expenses.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2090216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.