PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2089342 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Fri Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

PayPal has said there was a delay in the refund being processed due to a system anomaly.Payment delayed or failed

I consider the crux of this complaint to be threefold. Firstly, whether PayPal handled the refund of the item in a fair and reasonable manner.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2089342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.