Loans 2 Go Limited
Financial Ombudsman decision DRN-2087369 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss S has complained that Loans 2 Go Limited has been unreasonable and treated her unfairly when she tried to settle her loan early.Treatment in financial difficulty
Miss S says that when she later tried to pay, Loans2Go refused to accept the agreed amount and instead asked for a higher sum.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2087369.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.