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American Express Services Europe Limited
Financial Ombudsman decision DRN-2083709 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
his card was blocked, because of concerns about possible fraudFunds blocked or frozen
AmEx initially agreed it was responsible for this payment, but then said it wouldn’t payComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2083709.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.