Lowell Portfolio I Limited

Financial Ombudsman decision DRN-2083039 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss L complains that Lowell Portfolio I Ltd placed a default on her credit file in relation to a debt that isn’t hers.Credit file reporting

Lowell subsequently investigated this issue and agreed it sent Miss L someone else’s credit agreement. Lowell apologised and offered Miss L £150.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2083039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.