Santander UK Plc
Financial Ombudsman decision DRN-2073451 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss S complains that Santander UK Plc failed to close her account when she asked it toAccount closed or refused
failed to call her back when it said it would, and that its staff were rude to her on the phoneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2073451.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.