NewDay Ltd

Financial Ombudsman decision DRN-2067372 Upheld

Upheldoutcome, as published by the Ombudsman

£526redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

It now wanted to refund all the interest and charges on Ms G’s account, up to when it was passed to the debt recovery company. That was £108 in fees and £418.07 in interest.Charges and fees

Ms G complains about how NewDay Ltd trading as Aqua responded to her request for help with her credit card account during extremely difficult personal circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2067372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.