Santander UK Plc
Financial Ombudsman decision DRN-2058711 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Sep 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr H complains that Santander UK plc incorrectly told him he had exceeded the credit limit on his card and declined a payment on his card.Card dispute or chargeback
Santander hasn’t been able to provide a copy of the online message – even though Mr H has asked for it. And, it’s provided contradictory messages to Mr H.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2058711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.