National Westminster Bank Plc

Financial Ombudsman decision DRN-2054009 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc (NatWest) didn’t help him to understand the risks he was taking when he took on additional borrowing to help to pay his carer’s mortgage.Mortgage administration

Mr T had told NatWest that he had difficulty reading documentsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2054009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.