Virgin Money plc
Financial Ombudsman decision DRN-2051221 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
declined his application for a credit cardAccount closed or refused
Virgin has a responsibility to ensure that the information it provides to the credit reference agencies is correct.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2051221.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.