TSB Bank plc

Financial Ombudsman decision DRN-2044764 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss D complains that TSB Bank plc was irresponsible when it gave her overdrafts on her accounts.Irresponsible lending

She thinks it should have given her loans instead. She says she has had to pay too much in overdraft fees.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2044764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.