TSB Bank plc

Financial Ombudsman decision DRN-2040952 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr S complains that TSB Bank plc charged him interest for a late paymentCharges and fees

TSB should remove any adverse data from Mr S's credit file if there has been any such data recorded.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2040952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.