Madison CF UK Limited

Financial Ombudsman decision DRN-2039887 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr J is unhappy that Madison CF UK Limited (trading as 118 118 Money, who I’ll refer to as ‘Madison’) recorded a default on his credit file.Credit file reporting

He’s also unhappy with the way Madison has handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2039887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.