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Mercedes-Benz Financial Services UK Limited
Financial Ombudsman decision DRN-2036251 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
didn’t keep to an agreed arrangement to collect the arrears that built up on his accountTreatment in financial difficulty
MBFS recognised in its final response that this fell short of the customer service it would wish to provideService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2036251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.