Santander UK Plc
Financial Ombudsman decision DRN-2025148 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mrs I has complained about the way Santander UK Plc dealt with her request to suspend a drawdown facility on a mortgage accountMortgage administration
Santander has agreed to pay further compensation of £400 for any distress and inconvenience caused to Mrs I by not adding a marker to the account in November 2018.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2025148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.