Bank of Scotland Plc

Financial Ombudsman decision DRN-2023805 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Halifax’s automated system rejecting his attempt to deposit a cheque by his mobile appPayment delayed or failed

Mr W has also made complaint about Halifax’s complaints system, in that they refused to engage with him by emailComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2023805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.