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MoneyGram International Limited

Financial Ombudsman decision DRN-2022246 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms L complains that MoneyGram International Limited won’t refund €1,000 that she ordered for collection which she says was fraudulently collected by someone else.APP scam refund refused

She also thought MoneyGram should compensate Ms L with £100 for the distress caused by the unhelpful customer service Ms L received from MoneyGram during this time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2022246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.