Nationwide Building Society

Financial Ombudsman decision DRN-2019500 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

failed to specify the date her membership would end, which resulted in her missing out on securing a savings account with a preferential interest rateInterest and rates

Nationwide sent her a letter which explained that the mortgage was nearing its end dateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2019500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.