HSBC UK Bank Plc
Financial Ombudsman decision DRN-2019316 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs C complains that HSBC UK Bank Plc didn’t properly pursue a chargeback request on her behalf.Card dispute or chargeback
Mrs C wasn’t happy about the way in which HSBC had investigated and pursued her chargeback request.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2019316.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.