Barclays Bank UK PLC

Financial Ombudsman decision DRN-2016125 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs K complains that Barclays Bank UK PLC wrongly set up a direct debit on her account.Unauthorised transaction

She complains about the mistake that led to this being set up, and about what Barclays did when her representative alerted Barclays to the mistake.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2016125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.