Barclays Bank UK PLC

Financial Ombudsman decision DRN-2015584 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint Mr R complains about what happened when he tried to open a savings account for his child with Barclays Bank UK PLC.Account closed or refused

Barclays agreed that Mr R had received poor service on the call he made about opening the Children’s Regular Saver account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2015584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.