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Standard Life Assurance Limited

Financial Ombudsman decision DRN-2013775 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs P complains that Standard Life Assurance Limited acted unfairly and unreasonably when dealing with her financial difficulties.Treatment in financial difficulty

Mrs P also said that she didn’t receive statements as an incorrect post code was used by Standard Life and she was abroad.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2013775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.