HSBC UK Bank Plc
Financial Ombudsman decision DRN-2013574 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
HSBC has confirmed that any interest or charges applied after 22 July 2019 have been refunded.Charges and fees
HSBC has acknowledged that its service could’ve been better, and it’s offered to pay £300 by way of compensation for the distress and inconvenience caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2013574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.