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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2009929 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S is unhappy with how Tesco Personal Finance PLC (trading as Tesco Bank and hereafter referred to as Tesco) handled his credit card account after fraudulent transactions were reported.Card dispute or chargeback

I believe Tesco could have resolved this matter much sooner and Mr S was put through unnecessary distress and inconvenience, beyond that caused by the fraud itself.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2009929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.