Oakbrook Finance Limited

Financial Ombudsman decision DRN-2004872 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss D wants her account closed and any adverse credit information removed from her file.Credit file reporting

Miss D complains that Oakbrook Finance Limited trading as Likely Loans (Oakbrook) informed her she was in arrears with her loan despite having repaid it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2004872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.