Bank of Scotland Plc

Financial Ombudsman decision DRN-2003564 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Sun Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr D complains about how Bank of Scotland plc trading as Halifax responded when he alerted it to fraud on his account.APP scam refund refused

Mr D would like Halifax to set out how things went wrong in this case. He doesn’t think it has done a full investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2003564.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.