FCE Bank Plc

Financial Ombudsman decision DRN-2003471 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr A has stopped making payments to Ford Credit so is in breach of the terms of the hire purchase agreement – I suggest that he contacts it to try to agree an affordable repayment plan for the arrears on his account – and if he’s suffering financial difficulties it’s required to respond to those difficulties positively and sympatheticallyTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2003471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.