Clydesdale Bank Plc
Financial Ombudsman decision DRN-2003408 Upheld
Upheldoutcome, as published by the Ombudsman
£3,932redress stated in the decision
Mon Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Virgin Money had acted in line with the account mandate when it released the finds to Ms C. Whilst the mandate could have been clearer, I concluded that its effect was that the account could be operated by either of the trustees acting alone. However, I also found that, before the withdrawal, Mr G had discussed the situation with the bank and had been told that both he and Ms C would need to give authority to have the funds in the account released. That wasn't correct, however.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2003408.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.