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American Express Services Europe Limited
Financial Ombudsman decision DRN-1993194 Upheld
Upheldoutcome, as published by the Ombudsman
£287redress stated in the decision
Fri Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss N complains about what happened when she asked American Express Services Europe Limited (AESEL) ("AmEx") to help her to get back some money she'd spent on her card.Card dispute or chargeback
AmEx acknowledged a number of failings in how it had handled these chargebacks.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1993194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.