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Lowell Portfolio I Limited
Financial Ombudsman decision DRN-1991167 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Lowell have dealt with Miss R in writing as she asked, transferred her accounts to a team specifically for customers in her sort of situation, put things on hold to give her space to work things out, and gave her the details for charities who could give her free and independent debt advice.Treatment in financial difficulty
Miss R also explained that she was a vulnerable customer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1991167.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.