Hyundai Capital UK Limited

Financial Ombudsman decision DRN-1989709 Upheld

Upheldoutcome, as published by the Ombudsman

£192redress stated in the decision

Sat Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

a late payment marker was recorded on her credit fileCredit file reporting

Mrs L complains about the way that Hyundai Capital UK Limited, trading as Kia Finance, responded to her second request to repay the final payment due under her hire purchase agreement by instalments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1989709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.