Lloyds Bank PLC

Financial Ombudsman decision DRN-1989485 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

I know Mrs A was unhappy with the way Lloyds administered her accounts.Mortgage administration

Although as I say its communication at a difficult time could have been better.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1989485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.