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Financial Ombudsman decision DRN-1987899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Aqua made a £50 compensation paymentCharges and fees

Mr A complained to us. Amongst other things, he indicated Aqua had acted unfairly by not agreeing to settle his account, especially as he’d only had to use his card a ‘few times’ after speaking to Aqua about a balance transfer.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1987899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.