Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-1986983 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

Post Office agreed to refund interest to Miss M’s account along with late payment feesCharges and fees

failed to tell her the promotional interest rate on her credit card was due to come to an endInterest and rates

Post Office also offered Miss M £50 to apologise for the service she received... remove any late payment information from her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1986983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.