Vanquis Bank Limited

Financial Ombudsman decision DRN-1986606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

an account which he says does not belong to himUnauthorised transaction

this complaint was investigated without any authority from him to do soComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1986606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.