Lloyds Bank PLC

Financial Ombudsman decision DRN-1986240 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C and Mrs C complain that Lloyds Bank PLC won’t refund a number of cash withdrawals made from their current account that they say they didn’t make.Unauthorised transaction

They also complained about the lack of co-operation and incorrect information Lloyds gave the police, and about delays in Lloyds’ responses to them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1986240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.