National Westminster Bank Plc

Financial Ombudsman decision DRN-1978290 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund £203.76 in interest, and £77.39 in chargesCharges and fees

amend his credit file to remove all adverse entries for this account from June 2019 to the date that Mr O accepts my final decisionCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1978290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.