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Lloyds Bank PLC
Financial Ombudsman decision DRN-1967615 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr A complains Lloyds Bank PLC closed the account of his company when it shouldn’t have.Account closed or refused
Mr A says this caused him a great deal of trouble and distress, made worse because he suffers from several medical conditions which impact on his physical health and well-being.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1967615.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.