Metro Bank PLC

Financial Ombudsman decision DRN-1963502 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Metro Bank PLC blocked his account when he tried to pay a large amount of money into it.Funds blocked or frozen

I do think Metro made some mistakes in this case. Firstly, it doesn’t seem to have suggested to Mr J that he might be able to help unblock his account... And secondly, once Metro decided that it needed to contact the sending bank, it didn’t do so right away.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1963502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.