TSB Bank plc

Financial Ombudsman decision DRN-1957896 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

TSB Bank plc has asked them to repay the balance of their mortgage when it had previously told them that their mortgage had been repaid and released the charge on their property.Mortgage administration

Mr and Ms D weren’t happy with the response they received. And they complained again to TSB.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1957896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.