HSBC UK Bank Plc
Financial Ombudsman decision DRN-1955188 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Mr A believed it this was because his internal credit score with HSBC was too low due to how he had dealt with a credit card years earlier, which was subject to an internal marker.Credit file reporting
Mr A complains that HSBC UK Bank Plc acted unfairly and unreasonably when dealing with his applications in relation to a mortgage in 2018 and 2019, and in how it dealt with an internal marker that should’ve been removed.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1955188.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.