Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-1951749 Upheld

Upheldoutcome, as published by the Ombudsman

£1,483redress stated in the decision

Fri Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs F complains that Santander Consumer (UK) Plc (“Santander”) continued to take direct debits from her account after a finance agreement she had with them had been terminated.Charges and fees

It must have been distressing for Mrs F to have discovered the funds were still being taken from her account. It’s clear the agreement wasn’t removed from Mrs F’s credit file until October 2019.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1951749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.