Starling Bank Limited

Financial Ombudsman decision DRN-1947909 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr S complains about what happened when Starling Bank Limited decided to close his accountAccount closed or refused

Starling had told credit reference agencies (“CRAs”) that agreed repayments were three then four months behind.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1947909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.