Cumberland Building Society

Financial Ombudsman decision DRN-1947410 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Cumberland also failed to send Ms B regular mortgage statementsMortgage administration

Cumberland apologised for the poor service Ms B had receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1947410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.