Experian Limited
Financial Ombudsman decision DRN-1929548 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Experian Limited charged her after she ended a free trialCharges and fees
I'm satisfied the issues went on for too long and that Experian didn't deal with Mrs H's complaint fairlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1929548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.