Loans 2 Go Limited
Financial Ombudsman decision DRN-1925056 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Loans 2 Go should therefore remove any negative markers on Mr D’s credit file that were recorded as a result of the circumstances described above.Credit file reporting
Their failure to do so amounts to poor service and I think Loans 2 Go need to take responsibility for the impact this poor service had on Mr D.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1925056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.