Barclays Bank UK PLC

Financial Ombudsman decision DRN-1918967 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr B complains that Barclays Bank UK PLC has failed to explain to him why money was deducted from a cheque he paid into a foreign currency account.Charges and fees

He said he’d asked Barclays to explain this, but it had repeatedly and ongoingly failed to do this, or to raise a complaint for him about the issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1918967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.